Duck Duck Rooter Plumbing & Septic Services is Hiring

A Little About Our Company

Duck Duck Rooter is a plumbing, septic, and underground utility service company conveniently located in Jacksonville, Florida. We pride ourselves on ultimate customer satisfaction by always delivering award winning service. By hiring the best employees and conducting on-going training, Duck Duck Rooter’s team has grown over the past two years. With over 30 trucks, we service our customers 24 hours a day, 7 days a week, 365 days a year.

State-of-the-art equipment

We realize that in order to do quality work for our customers, service technicians need support. We use only the finest trucks, tools, equipment, and materials available in today’s market. We have a state-of-the-art communications system used in conjunction with dispatcher’s service techs and service managers.  Everything you need to properly complete your field work is provided for you.

Ongoing training

We are dedicated to on-going training programs in both technical and customer service programs.  We have weekly company meetings, an in-house training, and outside training courses to insure we stay on the cutting edge of both technical advancements and effective customer service.

Come work with us, not for us!

We understand the value of team spirit. No one in our company is more valuable than another. From the apprentices to the owners, we consider ourselves “in this together” as we pursue each opportunity to offer our customers “the best service the first time and every time.”

What do we offer?

● Absolute top compensation, bonuses, and incentives.

● Competitive benefits package including medical, dental, and vision plans, short/long term disability, paid holidays, and vacation.

● Fully stocked custom trucks, which includes everything necessary to complete the job on the first visit, complete uniforms, and many other items.

● In this age of information technology, Duck Duck Rooter remains on the forefront of the industry by having a state-of-the-art network computing, dispatch and customer relationship system.

● Opportunity to become involved in a continually expanding and improving company which translates into better equipment and a better working environment for you.

What we look for in our future employees:

Since we consider ourselves the best, we hire the most qualified people to be on our team. A motivated self-starter who works well with others is part of the profile we look for in an individual. This compliments our drug-free environment and provides a great atmosphere where all employees genuinely enjoy the workplace and can prosper.  

If you feel like you are a good fit for one of the positions below, please apply and we will call to schedule an interview. We look forward to meeting you in person.  Should you have any questions, please call and we will be glad to help.  

Sincerely,

Jeff Norman
Mike Jones

Owners, Duck Duck Rooter

We are searching for a friendly, reliable service plumber who is always prepared. Responsibilities include repairing pipes, tanks, and water fixtures, unclogging toilets, and drains, and handling various commercial and residential plumbing requirements including well pumps, sump pumps and lift stations.

You should also be able to diagnose problems, troubleshoot systems, and collaborate with other DDR plumbers, DDR dispatch, DDR estimators, DDR managers and DDR owners when required.

To be successful as a service plumber, you should be willing to do house calls after hours and be able to function under pressure. Outstanding service plumbers are not only masters in their trade, but also offer superb customer service and communication.  We offer company health benefits, including medical, dental, vision as well as short- and long-term disability and other supplemental policies.

Come start a new career with Duck Duck Rooter!

Duck Duck Rooter Service Plumber Responsibilities:

  • Handling a variety of plumbing emergencies efficiently and professionally
  • Installing pipes, drainage systems, sinks, toilets, and heating and cooling systems
  • Testing systems for leaks and other problems
  • Performing inspections and providing advice to homeowners
  • Selecting the most cost-effective, quality products for installation and repair
  • Working alongside fellow employees, and other professionals
  • Providing time and cost estimates beforehand as well as signatures
  • Communicating effectively with clients, especially when a job is taking longer than expected
  • Being polite and respectful of fellow employees, clients, and their homes always

Service Plumber Requirements:

  • High school diploma or similar
  • A completed apprenticeship
  • Experience as a plumber would be advantageous
  • Sound knowledge of the plumbing, septic, wells, and lift station business
  • Strong written, verbal, and interpersonal communication skills
  • Strength and dexterity
  • A polite manner and excellent customer service skills
  • Must use handwritten invoices and mobile phone app called Service Fusion to complete jobs
  • Daily working hours start at 7:30am, unless otherwise noted due to early job request of customer or project
    • Daily workloads consist of an approx. 8-10 hr. day and fluctuates due to the workload but NO specific stop time
    • Plumber will be REQUIRED to take call on one night a week determined by manager and one weekend every 3-5 weeks depending on staff
    • Handle all jobs in a safe and timely manner, communicate with your manager and dispatcher so everyone can help one another, ensuring the customer is taking care of

Duck Duck Rooter Plumbing and Septic Services in Jacksonville, Florida is hiring experienced Septic Pump Truck Drivers. This is a job that requires you to get dirty and work hard each day, but you must always remain professional with our customers.

At Duck Duck Rooter you will have a helper on the truck with you. However, our drivers do more than just drive, they work! Our day get started at 7am and weekends are required, which means you will earn overtime!

Starting pay is $18.00 per hour with a review and raise after 90 days of employment. We offer company health benefits, including medical, dental, vision as well as short- and long-term disability and other supplemental policies.

Come start a new career with Duck Duck Rooter!

Qualification and Expectations:

  • Must have a Class B CDL with current Health Card, Tanker Endorsement, and clean MVR
  • Find and dig up septic tanks prior to pumping
  • Ability to lift 50 lbs and get in and out of truck multiple times
  • Drag hoses from truck to tank and return them to truck
  • Operate basic CDL machinery eg. PTO, Hoses, Valves, etc.

Pump and clean septic tanks

  • Strong and friendly customer service skills needed
  • Trouble shoot and identify problems with customers septic systems
  • Work on weekends and holidays
  • Excellent driving record
  • Septic experience is a plus, but not required
  • Must use personal smart phone to update each job with notes and pictures in our company app called Service Fusion
  • Duck Duck Rooter is a Drug Free Employer
  • Must have reliable transportation and arrive at work on time
  • Must be willing to under-go drug test and background check

Are you looking for a full-time job that will let you work with your hands? Under the supervision of the head contractor, you will be sent out to various work sites during any given day to assist clients in maintaining a fully working septic system.

Training can be provided, so if you have a willingness to learn new skills, this can be a viable career path for you. You will have numerous opportunities to hone your skills, and there are plenty of possibilities for upward momentum in this position.

We offer company health benefits, including medical, dental, vision as well as short- and long-term disability and other supplemental policies. Come start a new career with Duck Duck Rooter!

Job Responsibilities:

  • Operate numerous pieces of equipment, including mini skid and excavators, driving trucks, pulling heavy equipment and ability to operator machinery in tight spaces.
  • Communicate with the supervisor while out on sites to relay information about project
  • Ensure the new or repaired septic tank is working optimally before leaving the work site entirely
  • Speak with clients about proper maintenance they can undergo on their own concerning the septic system

Job Skills & Qualifications Required:

  • One year of experience working in general construction
  • Ability to operate Heavy equipment in tight areas
  • Valid driver’s license
  • Knowledge of the tools needed on the job
  • Knowledge of OSHA regulations
  • Ability to perform intensive manual labor

Preferred:

  • High school diploma or GED
  • Job Type: Full-time

WHO ARE WE?

Headquartered in Jacksonville, FL, we are a fast-growing septic and plumbing company looking for a good fit to our accounting team. This position is responsible for all accounting operations which includes but is not limited to managing payables/receivables, invoicing, account balancing, paying vendors, job costing, generating, and presenting reports, monthly reconciliations, payroll, etc.

The candidate must be advanced in QuickBooks, solid in Excel, have strong organizational skills, and outstanding communication. As an expanding office, we are looking for a team player who is self-motivated and a fast learner.

We offer company health benefits, including medical, dental, vision as well as short- and long-term disability and other supplemental policies. Come start a new career with Duck Duck Rooter!

Qualifications: (We are testing your knowledge for this position) Please only apply if you have the right experience.

To perform this job successfully, an individual must be able to perform each duty adequately. A successful candidate must be organized, and detail oriented with a drive to elevate oneself and the team. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • Bachelor’s degree in accounting or 3-5 years related industry experience preferred
  • In-depth knowledge of accounting and financial processes (budgeting, financial closure, reporting etc.)
  • Effective oral and written communication skills
  • Ability to work with all levels of management
  • Advanced Microsoft Excel and QuickBooks skills
  • Understanding of data analysis and forecasting

Job Type: Full-time

Duck Duck Rooter Plumbing and Septic Services in Jacksonville, Florida is hiring trainees to join our team. In this role you will never get bored because every day is different. Our trainees get crossed trained in all departments. You will be required to work hard, but we promise to give you the training you need to improve your skills.

Most of the Duck Duck Rooter trainees grow into full time plumbers, drivers, or installation techs. This is a career, not a job! If you are ready to get to work, apply today!

Starting pay varies depending on experience and you will have a review after 90 days of employment. We offer company health benefits, including medical, dental, vision as well as short- and long-term disability and other supplemental policies.

Come start a new career with Duck Duck Rooter!

Qualification and Expectations:

  • Drivers licenses with a clean MVR
  • Great attitude and willing to work across all departments
  • Ability to lift 50 lbs and get in and out of truck multiple times
  • Arrive at work on time daily

Duck Duck Rooter Plumbing and Septic Services ™ is a renowned plumbing company based in Jacksonville, Florida.

We are looking to hire an enthusiastic, reliable, customer service oriented and detail oriented plumbing focused/customer service representative. The individual will answer phones, schedule incoming appointments, dispatch technicians, and provide excellent customer care. Must work well with team members in a fast-paced environment.

  • Ability to work well under pressure with minimal supervision
  • Prior experience working in the plumbing industry is a must
  • Monitor technician schedules to ensure they are running on time and notify customers if a technician is running behind
  • History of good attendance and work habits
  • Flexible work schedule and available to work weekends

Qualifications

  • Data entry into our software system, generating estimates and resolving complaints
  • Ability to work with Excel and Word and type with good grammar and accuracy
  • The ideal candidate will have strong memory, problem solving, communicate well, and have a positive, can-do attitude
  • Prior experience in answering phones and/or dispatching for a plumbing company is a plus

Job Type: Full-time

Starting Pay: $15.00 – $17.00 per hour – depending on experience

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8-10 hour shift
  • Day shift
  • Weekends

Work Location:

· In office

Job Duties:

  • Answer incoming customer inquiries and input data into company software system
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

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